December 13, 2012
13.12.2012 Telema got high results on Net Promoter Score
Results of Telema’s annual customer satisfaction survey were received in December. This year there were replies from close to 500 respondents. The average rating of clients on a scale 0-10 was 7,9 and nearly half of the respondents scored Telema 9 or 10, meaning that they would highly recommend the company’s services to a friend or colleague. The NPS (net promoter score) calculated as a result was 30 that is among the best in the Baltics.

„Telema is a trustworthy and innovative company in its field of operations. First choice! "

Kaupmees&Ko, Telema EDI Supplier

„ The system is easy to use and logical, finding the desired product of a supplier as well as prices is easy.“ Starmaker OÜ, Telema WebBuyer

„Would definitely suggest to business partners. The reason why our company uses it lies in the working environment we can create through the system for our employees – it would be exemplary to many others.“

Raintree Estonia OÜ, Telema WebBuyer

„Firstly Telema is a professional partner. Telema’s customer service is very high – beyond expectations. Communication with the specialists of the company make you feel like your question is in competent hands. Gives you great emotions, trust me!“

Rimi Eesti Food AS, Telema EDI Buyer

Besides praise and kind words, our customers gave us constructive feedback on what could be done better. Based on those suggestions we are able to raise the quality of our services to an even higher level.

Telema AS